Accessibility Statement

Introduction

This Accessibility Statement explains how MR MARVIS is working to meet the requirements of the European Accessibility Act. It outlines our current level of compliance, ongoing efforts, and future goals regarding digital accessibility.

This accessibility statement complements our Privacy Policy, Code of Ethics (provided in PDF format; may contain accessibility barriers), and Mission Statement. Together, these documents reflect our broader commitment to inclusive and responsible service delivery.

If you prefer to receive this accessibility statement in an alternative format, such as having it read out loud over the phone, please contact us.

Accessibility of the website of MR MARVIS

What you can do on this website

• Browse MR MARVIS collections and products
• View product information, size guidance and reviews
• Find physical MR MARVIS stores
• Create your personal account
• Purchase MR MARVIS products
• Track your order
• Contact customer service
• Initiate returns or exchanges

Our website is intended to support access to these core ecommerce functions through assistive technologies such as screen readers and keyboard navigation. Accessibility is considered throughout the design, development, and maintenance of our digital services.

Accessibility status

Audit

A comprehensive external accessibility audit has been conducted by a specialised independent accessibility agency to obtain an independent evaluation of our full website. This audit is based on the WCAG-EM evaluation method using the WCAG 2.1 A and AA criteria as stated in the EN 301 549 version 3.2.1. The evaluation took place in March 2026, with the final report delivered on 24 March 2026.

Compliance and planned improvements

The audit dated 24 March 2026 indicates that MR MARVIS is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 level A and AA. This means that some parts of our website do not yet fully meet the accessibility standard.

Based on the audit findings, a prioritised action plan has been created together with the independent accessibility agency, focusing first on issues with the highest impact on users. Improvements are being integrated into our design and development processes and tracked in our development backlog. A follow-up re-audit is planned for Q3 to monitor progress. We are working towards full compliance through continuous improvements.

Known issues

Some users may currently experience barriers when using our website. For example:

• Certain images, icons, and videos may not provide sufficient alternative text or accessible descriptions, which can make content harder to understand when using assistive technologies.
• In certain areas, the colour contrast between text and its background is insufficient. This can reduce readability and make it harder for users with low vision to navigate comfortably.
• Some elements lack a clear visual focus indicator, which can make it difficult for users who rely on keyboard navigation to understand where they are on the page.
• In some cases, the reading order of content may not follow a logical sequence, and certain elements may not be fully operable using a keyboard. This can make navigation and interaction difficult for users who rely on assistive technologies.
• Some interactive elements, forms, dialogs, or dynamic components such as carousels and pop-ups may be challenging to operate using assistive technologies.

We are aware of these issues and are addressing them as part of our ongoing development and continuous accessibility improvement efforts.

Alternatives

If you encounter accessibility barriers while using our website, we encourage you to contact our customer service team. We will support you in accessing our services and finding a suitable solution.

Problems, questions or remarks?

Encountering an accessibility problem? Or do you have a question or comment about accessibility? Please let us know:

• Phone: +31 207059222
• E-mail: [email protected]
• Visitor address: Huddestraat 3 1018 HB Amsterdam, Netherlands
• Chat widget on the website
• Facebook Messenger

What can you expect from us?

• You will receive an acknowledgment within 1 working day.
• We will review your report and inform you about next steps.
• We will keep you informed of progress and the outcome.

Background information

About the European Accessibility Act (EAA)

The European Accessibility Act is an EU directive aimed at improving the accessibility of products and services across the European Union. The EAA ensures that people with disabilities can participate fully in the digital economy and society.

MR MARVIS falls within the scope of the EAA as an e-commerce provider. The legislation came into force on 28 June 2025 and applies to digital services such as e-commerce websites. It refers to international standards including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

What is digital accessibility?

Digital accessibility means designing and developing our website so that everyone can use it effectively, regardless of their abilities or the technologies they use. This includes supporting screen readers, enabling keyboard navigation, ensuring sufficient colour contrast, and providing clear and understandable content.

To guide our efforts, we follow the Web Content Accessibility Guidelines (WCAG). There are different versions, and the legislation refers to WCAG 2.1 at level A and AA. These guidelines are based on four key principles:

1. Perceivable: all parts of the website must be findable and readable for everyone.
2. Operable: everyone must be able to operate and navigate the website, regardless of technological or personal limitations.
3. Understandable: all information and interactions on the website must be understandable.
4. Robust: all information must be reliably accessible via different browsers or assistive technologies (such as screen readers).

Measures to ensure accessibility

Our ambition

As a certified B Corp, we are committed to continuous improvement and to considering the impact of our decisions on people and society. Digital accessibility is an important part of this commitment. We aim to remove barriers that may prevent people from accessing or using our digital services and to ensure that every customer can easily explore our products and have an effortless, inclusive shopping experience.

What are we doing to keep our services accessible?

We take the following measures to ensure accessibility of MR MARVIS:

• Include accessibility as part of our values and quality standards.
• Integrate accessibility into our design system and development processes.
• Conduct regular accessibility audits and evaluations.
• Use recognised accessibility guidelines (WCAG) as a benchmark for our digital services.
• Provide training for staff on accessibility best practices.
• Review content and features internally before release to ensure it meets accessibility standards.

We believe in transparency and hold ourselves accountable to applicable accessibility regulations. Our compliance may be subject to oversight by relevant regulatory authorities in the countries where we operate.

If we discover that any part of our digital service does not meet accessibility requirements, we take appropriate action to address the issue and, where required, report to the relevant authorities.