Do you have a question? Contact us, we’re happy to help.
To save you some time, you’ll find most frequently asked questions below:
We ship worldwide. Isn't that just marvellous?
All orders to the US are shipped for free.
Parcels will be handed over to the carrier within 24 hours.
Orders will be delivered within 4-6 business days.
Yes, as soon as we ship your order, you will receive an email with a Track & Trace code, so that you can track the shipment of your new pair of MR MARVIS.
When we ship your order you'll receive a shipping confirmation via e-mail which includes a Track & Trace number. This can be used to track delivery of your item(s).
If you are not 100% satisfied with your product(s), you can return or exchange them within 100 days. In the US, we offer free returns/exchanges.
It’s simple to return or exchange your products. All exchanges/returns start by submitting them online first. Just start by entering your order number on the exchanges & returns page and the rest of the instructions will follow.
As soon as we receive your package, we'll send you a confirmation email. Unless you requested an exchange, we'll refund the money on the account used when placing the order within 14 days of receiving your request.
You can check the status of your order by logging into your MR MARVIS account on our website. Once the order is fulfilled, you will receive an email containing a Track & Trace number, through which you can track when your order will arrive.
Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.
MR MARVIS accepts PayPal, and a range of credit cards including Visa, MasterCard and American Express.
Within 14 days after we received the returned item(s), we will transfer the payment corresponding to the returned item(s) back to you.
MR MARVIS shorts, trousers & limited edition tops are exclusively available via our online stores and in our retail stores located in Amsterdam, The Hague, Laren, Maastricht, Antwerp, Munich. Get inspired, try on different styles and receive personal advice from our style advisors.
The Originals are made of a high-quality, Oeko-Tex certified, cotton twill with an unmatched soft finish. We added 1% elastane which makes The Originals extremely comfortable to wear.
The Piqués are made of high-quality 100% organic cotton.
The Swims are made of high-quality quick-drying polyester (prints) or polyamide (uni colours) twill with a soft feel.
The Seersucker Swims are made of a high-quality 4-way stretch fabric, consisting of recycled polyamide (36%), organic cotton (31%), polyester (27%) and elastane (6%). The combination of quick dry and stretch is simply unique.
MR MARVIS is proud to be involved in all steps of the production process. The design of our products is made in Amsterdam and was tried and tested extensively before taken into production. All of our products are crafted by hand in Portugal in an artisan workshop close to Porto, with an emphasis on high quality materials.
MR MARVIS products should be machine washed cold. Please don't tumble-dry.
The colour of MR MARVIS textiles is designed to fade over time; this gives your pair a unique look.
MR MARVIS’ shorts start at $89. All of our shorts are handmade in Portugal, solely using the the finest quality materials. This way, we can guarantee a premium product that will last for years.
The colours that we have right now will never leave, that's a promise. But every year, we add new colours too! Sign up in the footer below for our email list to receive priority updates on launch timing of new colours and prints.
Yes, our gift cards can be purchased both online [link] and in stores [link]. Gift cards purchased online come in the form of a digital voucher code and only work on the website on which were purchased (e.g. purchased on mrmarvis.com/us only works on mrmarvis.com/us).
You can redeem your digital gift card by entering the code on your gift card email in the designated "Gift card or promotion code" field at checkout.
No, MR MARVIS gift cards do not have an expiry date.
We cannot refund a gift card itself, not even partially. Nor can a gift card be exchanged. If an item purchased with a gift card is returned, the refunded amount will be returned to the gift card balance.
You can try out our product(s) as far as necessary to make a purchase, like you would do in an actual shop. Returns because of the wrong fit or color need to be submitted in our customized return app within 100 days after receiving the products. The returned products need to be in new condition with tags attached.
If you have a MR MARVIS product which is in need of a repair or with which you have encountered a quality issue, please get in contact with us here.
MR MARVIS believes in the quality of its products, they’re made to last long. If your MR MARVIS product needs to get some extra attention after a while we gladly help you out. For damaged products (excluding decolorations and pilling) MR MARVIS offers a repair service to get your product(s) back in the shape they intend to be.
Want to make use of our repair service? Please get in contact with us.
Repairing is always better than not using your MR MARVIS product anymore. Therefore, MR MARVIS offers repair services for its customers. Based on the issue and the age of the product we want to find an appropriate solution.
Once delivered to our HQ, we do our best to process repair items within 5 business days and shipped back to you right after being repaired.
Simply put, MR MARVIS designs, produces and sells a range of garments that combine the ultimate fit with great style.
Can’t find the answer you are looking for? Contact us.