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FAQ

Do you have a question? Contact us, we’re happy to help.
To save you some time, you’ll find most frequently asked questions below:

We offer worldwide shipping, but please note that there are select countries where delivery may not be possible at present. For orders destined for the UK, please proceed to mrmarvis.com/gb, and for Switzerland, head to mrmarvis.com/ch.

FREE SHIPPING: All orders shipping to The Netherlands, Belgium, Germany, metropolitan France, Austria, Denmark, Italy, Spain, Switzerland (on mrmarvis.com/ch) as well as orders from €200 or higher shipping to Rest of Europe, United Kingdom (on mrmarvis.com/gb).

€9 shipping costs: Orders below €200 shipping to Rest of Europe and United States.

€19 shipping costs: Canada, Albania, Andorra, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Greenland, Holy See (Vatican City State), Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Portugal (Azores), Portugal (Madeira), Serbia, Turkey, Ukraine.

€39 shipping costs: All other countries.

Please note:

Free exchanges & returns for orders within The Netherlands, Belgium, Germany, metropolitan France, Switzerland, Austria, Denmark, Spain, Italy, Switzerland and The United Kingdom (excluding the islands).

For orders sent outside the EU, import duties and taxes may apply to the order. Any import duties and taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Parcels will be handed over to the carrier within 24 hours.

NL: Orders on Sun – Fri before 23:00h will be delivered the next day.

BE: Orders will be delivered within 1-2 business days.

DE: Orders will be delivered within 1-3 business days.

FR: Orders will be delivered within 3-4 business days.

DK: Orders will be delivered within 4 business days.

AT: Orders will be delivered within 3 business days.

CH: Orders will be delivered within 1-3 business days.

ES: Orders will be delivered within 5-7 business days.

IT: Orders will be delivered within 5 business days.

Other EU countries: Orders will be delivered within 9 business days.

Outside EU: Orders will be delivered within 9 business days.

As soon as we ship your order, you will receive an email with a Track & Trace code, so that you can track the shipment of your MR MARVIS package. Alternatively, you can check your order status on this page.

If you are not 100% satisfied with your product(s), you can return or exchange them within 100 days. Within the Netherlands, Belgium, Germany, France, Austria, Switzerland, Spain, Denmark, Italy and the United Kingdom, we offer free returns/exchanges.

It’s simple to return or exchange your products. All exchanges/returns start by submitting them online first. Just start by entering your order number on the exchanges & returns page and the rest of the instructions will follow. Within The Netherlands, Belgium, Germany, France, Austria, Switzerland, Denmark, Spain, Italy and the United Kingdom, returns/exchanges are free.

As soon as we receive your package, we'll send you a confirmation email. Unless you requested an exchange, we'll refund the money on the account used when placing the order within 14 days of receiving your request.

You can check the status of your order by logging into your MR MARVIS account on our website. Once the order is fulfilled, you will receive an email containing a Track & Trace number, through which you can track when your order will arrive.

Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.

MR MARVIS accepts iDEAL, PayPal, Apple Pay, Google Pay, GiroPay, Shop Pay, EPS, Bancontact, Sofort, and a range of credit cards including Visa, MasterCard, American Express. Please note that available payment options vary depending on your country.

Within 14 days after we received the returned item(s), we will transfer the payment corresponding to the returned item(s) back to you.

MR MARVIS shorts, trousers & limited edition tops are exclusively available via our online stores and in our retail stores located in Amsterdam, The Hague, Laren, Maastricht, Antwerp, Knokke, Ghent, Munich. Get inspired, try on different styles and receive personal advice from our style advisors.

Our shorts

The Originals are made of a high-quality, Oeko-Tex certified, cotton twill with an unmatched soft finish. We added 1% elastane which makes The Originals extremely comfortable to wear.

The Piqués are made of high-quality 100% organic cotton.

The Seersuckers are made of high-quality 100% organic cotton. The striped, textured fabric is smart, lightweight, comfortable and breezy.

The Short Easies are made of a high-quality sustainable knitted fabric made from organic cotton (73%), polyamide (17%) and elastane (10%).

The Short Linens are made of a 70% organic cotton, 28% linen blend. We added 2% elastane which makes The Short Linens extremely comfortable to wear.

The Short Cords are made from 98% organic cotton and 2% elastane. The ribbed, airy fabric allows for greater breathability & comfort.

The Swims are made of high-quality quick-drying polyester (prints) or polyamide (uni colours) twill with a soft feel.

The Seersucker Swims are made of a high-quality 4-way stretch fabric, consisting of recycled polyamide (36%), organic cotton (31%), polyester (27%) and elastane (6%). The combination of quick dry and stretch is simply unique.

The Sports are made from super soft, thin, quick-drying fabric made out of 88% recycled plastic bottles. We added 12% elastane to the 4-way stretch fabric which makes The Sports extremely comfortable to wear.

The Juniors are made of a high-quality, Oeko-Tex certified, cotton twill. We added 3% elastane which makes JR MARVIS shorts extremely comfortable to wear.

Our trousers

The Cords are made of 98% organic cotton and 2% elastane which makes them extremely comfortable to wear. For The Cords we found the perfect ribbed corduroy fabric at Marzotto - refined Italian textiles since 1836.

The Coolerdays are made of a heavy high-quality cotton twill with an unmatched soft finish. We added 2% elastane which makes The Coolerdays extremely comfortable to wear.

The Easies are made of a high-quality sustainable knitted fabric made from organic cotton (73%), polyamide (17%) and elastane (10%).

The Flannels are made of a high-quality cotton twill with 3% elastane. The soft woven fabric is slightly milled and raised, which gives The Flannels a soft and warm feel.

The Longs are made of a high-quality, Oeko-Tex certified, cotton twill with an unmatched soft finish. We added 3% elastane which makes The Longs extremely comfortable to wear.

The Linens are made from an Ecodesk-certified blend of 70% linen & 30% organic cotton.

The Jeans are made of 79% organic cotton and 20% recycled cotton, saving about 40% of water compared to conventional cotton. They've also got 1% elastane, which adds a hint of stretch.

Our light grey Louis Jeans are made of 99% organic cotton, saving about 30% of water compared to conventional cotton. They've also got 1% elastane, which adds a hint of stretch.

The Actives are made of 66% organic cotton, 30% polyamide and 4% elastane for extreme comfort. Made from quick-drying fabric.

All MR MARVIS garments are designed in Amsterdam & ethically made in Portugal.

For optimal care and cleaning of your MR MARVIS products, we recommend referring to the 'Care' section on each product page. There, you'll find specific information tailored to each garment, ensuring you can maintain the quality and longevity of your MR MARVIS items.

MR MARVIS’ shorts start at €69. All of our shorts are handmade in Portugal, solely using the finest quality materials. This way, we can guarantee a premium product that will last for years.

The colours that we have right now will never leave, that's a promise. But every year, we add new colours too! Sign up in the footer below for our email list to receive priority updates on launch timing of new colours and prints.

Yes, our gift cards can be purchased both online and in stores. Gift cards purchased online come in the form of a digital voucher code and only work on the website on which were purchased (e.g. purchased on mrmarvis.com/nl only works on mrmarvis.com/nl).

You can redeem your digital gift card by entering the code on your gift card email in the designated "Gift card or promotion code" field at checkout.

No, MR MARVIS gift cards do not have an expiry date.

We cannot refund a gift card itself, not even partially. Nor can a gift card be exchanged. If an item purchased with a gift card is returned, the refunded amount will be returned to the gift card balance.

You can try out our product(s) as far as necessary to make a purchase, like you would do in an actual shop. Returns because of the wrong fit or color need to be submitted in our customized return app within 100 days after receiving the products. The returned products need to be in new condition with tags attached.

Please note that this is only applicable on products directly bought from MR MARVIS.

If you have a MR MARVIS product which is in need of a repair or with which you have encountered a quality issue, please get in contact with us.

MR MARVIS believes in the quality of its products, they’re made to last long. If your MR MARVIS product needs to get some extra attention after a while we gladly help you out. For damaged products (excluding decolorations and pilling) MR MARVIS offers a repair service to get your product(s) back in the shape they intend to be.

Want to make use of our repair service? Please get in contact with us.

Repairing is always better than not using your MR MARVIS product anymore. Therefore, MR MARVIS offers repair services for its customers. Based on the issue and the age of the product we want to find an appropriate solution.

Once delivered to our HQ, we do our best to process repair items within 5 business days and shipped back to you right after being repaired.

B Corps (short for Benefit Corporations) are commercial companies that meet high standards of conscious decision-making. By becoming a B Corporation, we joined a community of thousands of like-minded businesses around the world that work together to build a more inclusive and sustainable economy. Learn more about our B Corp journey here.

We're very attentive when it comes to our suppliers and production partners. All our garment makers are situated in Portugal and most of them have been with us for many years.

The Global Organic Textile Standard (GOTS) is a renowned certification for organically produced fibres. Next to the environmental aspect of textile production, it also takes social criteria such as fair and safe working conditions into account.

Since the foundation of MR MARVIS, we've created slow fashion; durable, timeless garments that are made to last for a long time. The concept of slow fashion prioritises quality over quantity and encourages customers to purchase well-made, more sustainable clothing that is designed for circularity. Learn more about slow fashion in our Action Report here.

It’s our mission to share positive energy around the world. We do so by creating iconic designs, offering best-in-class service and driving conscious decisions for people and the planet. As a clothing brand, we hold ourselves accountable for the impact we have. We're dedicated to doing better every day; creating value for everyone interacting with our company, and reducing our environmental footprint to a minimum.

We want to make people feel marvellous. First, through the creation of our shorts and trousers. But in some cases, it takes more than a perfect garment to make someone feel marvellous. That’s why we support various charitable organisations. In addition to financial support, we also donate our time and expertise to communities. Each year, we set a target amount of hours to be spent on voluntary work by our team. This target is based on (but not limited to) 4 hours per full-time employee.

We highly appreciate the diverse and international character of our team and value the different perspectives our colleagues bring to the table. Therefore, creating and nurturing a diverse, equal and inclusive working environment is super important to us. We have an annual diversity, equity and inclusion training for the entire team and invited an external consultant to look at the language we use on our website. But we are always looking for ways to further improve and learn in this area.

All our garments are made in Portugal. The finished products are wrapped in a recycled plastic bag – to protect the garment during transport and other handling – and transported per truck to our distribution centre in Nieuwegein (The Netherlands). We never use air transport for shipping. At the distribution centre, the plastic is removed and recycled. The product is shipped to the customer in a recycled carton box, without plastic or virgin packing material. We review our shipping box every time we create a new style, to optimise the sizing in order to ensure we don't use unnecessary space.

We hope our customers take great care of their MR MARVIS items. By following the care instructions, you'll enjoy our products for a very long time. The care instructions for every product can be found on the website if you go to the product page and then click on 'care'. You'll also receive an email with specific care instructions after you've made your purchase.

We've set the ambitious target to reach net zero emissions in scope 1, 2 and 3 by 2030. This means that we'll calculate and keep track of all our emissions, try to reduce them to a minimum and compensate for the last bit of inevitable emissions through regreening projects. Important to note is that reduction comes first and compensation comes second. Our primary focus lies in reducing our emissions to a minimum before we compensate for the remaining emissions. Learn more about our Net Zero ambition and the difference between scope 1, 2 and 3 emissions in our Action Report here.

Simply put, MR MARVIS designs, produces and sells a range of garments that combine the ultimate fit with great style.

Can’t find the answer you are looking for? Contact us.