Contact and FAQ

Frequently Asked Questions

Do you have a question or need style advice? Contact us, we’re happy to help. To save you some time, you’ll find most frequently asked questions below:

Products

Where can I buy MR MARVIS shorts?

MR MARVIS shorts are only available online via our webshop.

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What type of material do MR MARVIS shorts consist of?

MR MARVIS shorts are made of high quality OEKO-TEX cotton twill with an unmatched soft finish. We have added 2% elastane which makes these shorts extremely comfortable to wear.

Where are the shorts produced?

MR MARVIS is proud to be involved in all steps of the production process. The design of our shorts is made in Amsterdam and was tried and tested extensively before taken into production. Our shorts are crafted by hand in Portugal in an artisan workshop close to Porto, with an emphasis on high quality materials. 

What is the best way to clean my shorts?

MR MARVIS shorts should be machine washed at a cold temperature (30°C). Please don't tumble-dry. 

The colour of MR MARVIS shorts is designed to fade over time; this gives your shorts a unique look. Washing the shorts will speed up the colouration.

How much do MR MARVIS shorts cost?

MR MARVIS’ shorts start at EUR 79. All of our shorts are handmade in Portugal, solely using the the finest quality materials. By being online only, we cut out the middleman and pass these savings on to you. Shop your favourite colours here.

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When does MR MARVIS release new colours and prints?

Sign up in the footer below for our email list to receive priority updates on launch timing of new colours and prints.

Shipping, exchanges & returns

Which countries do you ship to?

We ship our shorts worldwide. Isn't that just marvellous?

What are the shipping costs?

Different shipping costs apply to different destinations. We offer FREE shipping & returns on all orders in The Netherlands, Belgium and Germany. In addition, we offer FREE shipping to Austria, Denmark and France. Within the rest of Europe, shipping costs are € 9.00. Outside the EU (Rest of World), shipping costs are € 19.00.

Can I track my order?

Yes, as soon as we ship your order, you will receive an email with a Track & Trace code, so that you can track the shipment of your new shorts.

Has my order been shipped?

When we ship your order you'll receive a shipping confirmation via e-mail which includes a track & trace number. This can be used to track delivery of your item(s). 

What is the delivery time of your shorts?

Unless mentioned otherwise, your shorts will be delivered to the Netherlands, Belgium and Germany within 2-3 business days. 

In the rest of Europe delivery times are between 4 - 8 business days.

What is your returns & exchanges policy?

If you are not 100% satisfied with your shorts, you can return or exchange them within 100 days. Within the Netherlands, Belgium and Germany we offer free returns/exchanges.

How can I exchange or return my shorts?

It’s simple to return or exchange your shorts. Go to our exchanges & returns page to download your exchange & returns form and shipping label. Within The Netherlands, Belgium and Germany returns/exchanges are free.

exchanges & returns page

I've returned my shorts to MR MARVIS. What happens next?

As soon as we receive your package, we'll send you a confirmation email. Unless you requested an exchange, the money will be refunded to your credit or debit card as soon as possible, but always within 14 days.

Orders

What is the current status of my order?

You can check the status of your order by logging into your MR MARVIS account on our website. Once the order is fulfilled, you will receive an email containing a Track & Trace number, through which you can track when your shorts will arrive.

Can I still change my order?

Once your order is placed, we will immediately start with fulfilling it in order to provide you with the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.

Payments

Which payment methods do you accept?

MR MARVIS accepts iDEAL, PayPal, and a range of credit cards including Visa, MasterCard and American Express. 

How long does it take to obtain a refund?

Within 14 days after we received the returned item(s), we will transfer the payment corresponding to the returned item(s) back to you.

About

Who is MR MARVIS?

Simply put, MR MARVIS designs, produces and sells a range of shorts that combine the ultimate fit with great style. Read our full story here.

Contact

Mon - Fri 09:00 - 18:00
+31(0)6 4118 2116

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