Welcome to our privacy statement. You probably arrived here because you want to know how we handle personal data.
We respect the privacy of our customers and visitors, whether online in our webshop or offline in our brand stores. We are committed to protecting personal data.
If you are ordering MR MARVIS products online via our webshop or offline at our brand store, we use your contact details and the information you provided to us to make sure that your orders will be handled as quickly as possible and to inform you about your order. We use personal data to make your shopping experience at our online shops and offline stores as easy and remarkable as possible, which means that your visit to our website is tailored to your interests.
MR MARVIS Netherlands B.V. is the data controller and is therefore responsible for the processing of personal data by MR MARVIS and its affiliated companies. Let us explain more.
We process personal data for the following purposes:
When shopping and thereafter:
Applying for a job with us:
Should you choose to apply for a job with us, we process personal data for a smooth application and hiring process (like your CV). For these job application processes, we make use of the software tooling of our partner Teamtailor AB.
Should we use personal data for other purposes than those described above, we will inform you upfront first.
We only process your personal data when we have a valid legal basis to do so. Depending on how you interact with MR MARVIS, we rely on the following bases:
Children. Our webshop and our marketing are not directed at children. Where we rely on your consent (for example for our newsletter and for marketing and tracking cookies), we only collect that consent from visitors who have reached the age of digital consent in their country of residence: 16 years in the Netherlands, Germany and Poland; 15 years in France; 14 years in Spain and Italy; and 13 years in Belgium and Denmark. Below that age, consent must be given or authorised by the holder of parental responsibility. If we become aware that we have processed a child’s data without the required consent, we will delete that data.
Is providing your data obligatory? You are not legally obliged to provide us with personal data. Some data are, however, necessary to enter into or perform a contract with you: if you do not provide the data marked as mandatory in our order, account or return forms, we cannot process, deliver or return your order. Providing data for marketing purposes (such as our newsletter) is always voluntary and has no consequences for your purchase.
We do not keep your personal data longer than necessary for the purposes described in this statement. The retention period depends on the type of data and the purpose for which we use it. By way of example: order, payment and delivery data are kept for as long as needed to perform our contract with you and to comply with our statutory obligations (such as the seven-year retention period under Dutch tax law); marketing data are kept until you withdraw your consent or object; account data are kept for as long as your account remains active; and customer-service, research and fraud-prevention data are kept for the period needed for those specific purposes. Once data are no longer required, we delete or anonymise them.
We make sure your rights are covered. Let’s outline a few:
Your right to object
You have the right to object at any time to processing that we base on our legitimate interest. You also have an absolute right to object to the use of your data for direct marketing; if you object, we will stop using your data for that purpose. You can object by contacting us at [email protected].
You also have the right to access your data, to have inaccurate data corrected (rectification), to ask us to restrict our processing, and to receive certain data in a portable format. Where our processing is based on your consent, you can withdraw that consent at any time. You can exercise any of these rights free of charge by contacting [email protected], and we will respond within one month.
What happens to your data after your death.
If you live in France, you have the right to give us general or specific directives on the storage, erasure and disclosure of your personal data after your death and to amend or withdraw those directives at any time. If you live in Italy, the rights set out in this section may after your death be exercised by anyone who has a personal interest, who acts to protect the person concerned or for family reasons deserving of protection, unless you have expressly prohibited this in writing. You can send us such directives or prohibition via [email protected].
Data security is an important part of securing personal data and ensuring that personal data is safe with us. Our employees know how to handle personal data and keep it confidential. In the unexpected situation of a data breach, we will take the necessary steps such as notifying the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
MR MARVIS works with various third parties to make your shopping experience and the ordering process as smooth as possible. We therefore share the necessary data with these third parties. Think of your payment via the payment service provider, sending your order to the fulfilment partner, sending you the track and trace details per email and providing you with the latest news on our range.
We only make use of secure servers and secure connections, and we have processing agreements in place.
Your data is primarily processed within the European Union, and we have the appropriate data processing agreements with our (sub-)processors in place. Some of our processors are, however, located outside the EU (for example in the United States and the United Kingdom), which means your data may be transferred to those countries.
When personal data is processed or stored outside the EU, we make sure that appropriate safeguards are in place to protect it. Where a processor is established in the United States and is certified under the EU–US Data Privacy Framework, we rely on that framework. For transfers to other recipients outside the EU, we use the European Commission’s standard contractual clauses, supported by a transfer impact assessment and any additional measures needed to ensure an equivalent level of protection.
You can obtain a copy of the standard contractual clauses or of the other safeguards we rely on, and information on where your data are processed, by contacting [email protected].
You may recognise these third parties when shopping with us:
Trustpilot A/S delivers review invitations to our customers where Trustpilot A/S acts as a data processor to process that relevant data. Your name, email address and order data will be shared with Trustpilot. Trustpilot A/S ensures that any person that it authorises to process the relevant data will keep it confidential under a statutory obligation of confidentiality or other commitment. See the Trustpilot privacy policy for more information. Reviews serve to evaluate and improve our services and products.
We use the web analytics service Elevar on our website or on parts of our website to record how our website is used by its visitors and to evaluate and optimise the effectiveness of our advertising/marketing measures. Elevar is a web analytics service provided by Elevar LLC in Charleston, United States. Elevar LLC acts for us as a data processor on the basis of a data processing agreement in accordance with Art. 28 GDPR.
The legal basis for the use of Elevar is your explicit consent, provided via our cookie banner (Art. 6(1)(a) GDPR). This consent covers both the collection of data through Elevar's tracker and the subsequent analysis and optimisation of our marketing measures. You can withdraw your consent at any time via our cookie banner (this is as easy as giving it), after which we stop collecting your data through Elevar and stop any further analysis of the data collected from you on this basis.
Elevar tracks website interactions via an on-site website tracker/pixel implementation. An integration with e-commerce platform Shopify informs Elevar about conversions. See the Elevar data processing agreement for in-depth information.
MR MARVIS uses the Northbeam attribution tool on (sections of) our website to assess and optimise the effectiveness of our advertising/marketing measures. Northbeam is a web analysis service offered by Northbeam Inc. in California, United States. Northbeam Inc. acts on our behalf as a data processor based on a data processing agreement in accordance with Art. 28 GDPR.
The legal basis for the use of Northbeam is your explicit consent, provided via our cookie banner (Art. 6(1)(a) GDPR). This consent covers both the collection of tracking data and the subsequent evaluation of our marketing measures. You can withdraw your consent at any time via our cookie banner (this is as easy as giving it), after which we stop collecting your data through Northbeam and stop any further evaluation of the data collected from you on this basis.
We use the web analytics service PostHog on our website or on parts of our website to record how our website is used by its visitors and to evaluate and optimise our platform. PostHog acts for us as a data processor on the basis of a data processing agreement in accordance with Art. 28 GDPR.
The legal basis for the use of PostHog is your explicit consent, provided via our cookie banner (Art. 6(1)(a) GDPR). This consent covers both the collection of data and the subsequent evaluation and optimisation of our website layout. You can withdraw your consent at any time via our cookie banner (this is as easy as giving it), after which we stop collecting your data through PostHog and stop any further analysis of the data collected from you on this basis.
PostHog tracks website interactions via an on-site website tracker/pixel implementation. See the PostHog privacy policy for in-depth information.
We use the optimisation and experimentation platform Statsig to manage feature flags, perform A/B testing, and analyse how new website features impact user behaviour. Statsig acts on our behalf as a data processor based on a data processing agreement in accordance with Art. 28 GDPR.
The legal basis for the use of Statsig is your explicit consent, provided via our cookie banner (Art. 6(1)(a) GDPR). This consent covers both the collection of data and the subsequent analysis, feature optimisation and website improvement. You can withdraw your consent at any time via our cookie banner (this is as easy as giving it), after which we stop collecting your data through Statsig and stop any further analysis of the data collected from you on this basis.
We use Contentsquare on our website to gather user experience insights and analyse how visitors interact with our user interface. Contentsquare tracks mouse movements, scrolling and clicks to help us optimise the website layout. It does not track or store sensitive personal data or checkout information. Contentsquare acts as a data processor on our behalf on the basis of a data processing agreement in accordance with Art. 28 GDPR.
The legal basis for the use of Contentsquare is your explicit consent, provided via our cookie banner (Art. 6(1)(a) GDPR). This consent covers both the collection of data through Contentsquare and the analysis we carry out to improve our webshop experience. You can withdraw your consent at any time via our cookie banner (this is as easy as giving it), after which we stop collecting your data through Contentsquare and stop any further analysis of the data collected from you on this basis.
To test the usability of our website and conduct user research, we utilise the services of UXtweak. This allows us to understand how easily visitors navigate our site and where friction occurs. UXtweak acts on our behalf as a data processor based on a data processing agreement in accordance with Art. 28 GDPR.
The legal basis for the use of UXtweak is your explicit consent – given via our cookie banner or, where you take part in a research study, the consent you provide when registering for that study. This consent covers both the collection of data and the analysis we carry out to ensure a frictionless shopping experience. You can withdraw your consent at any time (via our cookie banner (this is as easy as giving it) or by contacting us), after which we stop collecting and analysing your data on this basis.
We utilise Algolia to enhance user search and website experiences. When you utilise our website, Algolia may collect certain information such as your search queries, IP address, browser type and device type. This data is utilised solely to improve search/product relevance and performance, as well as for analytics purposes to better understand user behaviour and preferences. Algolia adheres to stringent privacy standards and does not sell or share your personal information with third parties. Algolia acts as a data processor on our behalf.
The legal basis for this processing is our Legitimate Interest to provide functioning, optimised search results, or Performance of a Contract when delivering dynamic search results required to complete your shopping experience.
We employ Google's Gemini models, Kustomer (our customer service platform) and Engaige (our AI-powered chatbot assistant), alongside the native AI capabilities embedded within our core platforms (such as Shopify, Statsig, Contentsquare and Algolia), to enhance user interactions, optimise search relevance and provide automated customer support on our website.
When you interact with our customer support chat powered by Kustomer and Engaige, or use other AI-powered features, the data you actively provide – such as your name, email address, order number, height, weight or specific questions – will be processed to provide you with instant, tailored assistance and recommendations. Handling your specific request is based on the performance of our contract with you (Art. 6(1)(b) GDPR). Where we use these interactions to train or improve our automated systems more generally, we do so only on a separate basis: your consent where the data is sensitive (for example body measurements), and otherwise our legitimate interest, against which you can object at any time by contacting [email protected].
To protect our business against fraud and systematic return abuse, we use tools (including YOFI) that profile customers. These tools analyse data such as your order and return history, order frequency, purchase value and account information to calculate a risk score. We do not use special categories of data for this purpose. This score supports our team in deciding how an order or return is handled – these decisions are not taken solely by automated means. A member of our team reviews the outcome and can override it before any decision that significantly affects you (for example refusing an order or return, or applying limits to your account) is taken. If you would like more information about this profiling, or wish to share your point of view on a decision that concerns you, please contact us at [email protected].
We prioritise the protection of your personal information; your data is processed strictly on the basis of data processing agreements, utilising secure servers, we do not sell it, and we do not share it with third parties for purposes other than those described in this statement. The processing described in this section is carried out on the legal bases set out above (performance of our contract with you and our legitimate interest); it does not rely on your consent, except where we have specifically asked for it. If you have any questions about how your data is handled, or wish to exercise your rights, please contact us at [email protected].
MR MARVIS participates in interest-based advertising. Based on your explicit Consent provided via our cookie banner, we automatically collect data on how you browse websites, use applications and shop via cookies and similar technologies. This data may be shared with third parties, advertising partners (such as Innovid LLC and Sky UK Limited) and social media platforms to show you ads that are more relevant to your interests. You can always delete or object to cookies via your browser or change your preferences via our cookie banner.
Where we and a social media platform or advertising partner jointly determine the purposes and means of the processing, we act as joint controllers. The essence of our arrangement with those partners, and the contact point for exercising your rights, is available on request via [email protected].
We use cookies on our Website(s) that act as an identification card for your computer. Find the full list here.
When you visit one of our brand stores, we process personal data in a few specific ways in addition to what is described elsewhere in this statement.
Camera surveillance (CCTV). For the safety of our customers and staff, to prevent and detect theft and other offences and to protect our property, our stores may use security cameras. The legal basis is our legitimate interest. Clearly visible signs (with a camera pictogram) at the entrances to the monitored areas inform you that cameras are in use; that signage is the first layer of information and refers to this statement for the full details. We keep footage only for a short period and never longer than the maximum permitted in the country concerned, after which it is deleted, unless specific footage is needed as evidence of an incident or offence. We do not place cameras in private areas such as fitting rooms or toilets, and we do not use facial recognition or any other biometric identification. Access to footage is limited to authorised persons.
Counting visitors and store analytics. Where we measure how busy a store is or how visitors move through it, we use aggregated or anonymised counts and do not identify you. If any such technology would identify you individually, we only use it with your consent. Personal advice and fitting service. If a store colleague helps you find the right size or style, the details you share (such as measurements or preferences) are used to advise you and are only linked to your account or order if you ask us to. Body measurements are treated with extra care, as described in section 16.
Purchases, returns and receipts in store. When you buy, return or exchange an item in a store, we process the same order, payment and return data described above. If you ask for a digital receipt or sign up for our newsletter at the till, we use your email address for that purpose; signing up for the newsletter is based on your consent.
Your rights. The rights set out in section 4 (including access, objection and erasure) also apply to the data we process in our stores, including camera footage. You can exercise them by contacting [email protected].
Do you have a complaint about the processing of your data? Please let us know and we will try to solve it with you. Our contact details: [email protected] MR MARVIS Netherlands B.V., Huddestraat 3, 1018 HB, Amsterdam, the Netherlands. You also have the right to lodge a complaint with a supervisory authority, in particular in the EU country where you live or work or where you believe an infringement has taken place. Our lead supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, www.autoriteitpersoonsgegevens.nl). You can also turn to the authority in your own country: Belgium - Gegevensbeschermingsautoriteit / Autorité de protection des données (www.gegevensbeschermingsautoriteit.be); France - CNIL (www.cnil.fr); Germany - the data protection authority of your federal state (an overview is available at www.bfdi.bund.de); Spain - Agencia Espanola de Proteccion de Datos (www.aepd.es); Denmark - Datatilsynet (www.datatilsynet.dk); Italy - Garante per la protezione dei dati personali (www.garanteprivacy.it); Poland - Urzad Ochrony Danych Osobowych (www.uodo.gov.pl).
This privacy statement is available in English and in the local language of every country in which we offer our products (Dutch, French, German, Spanish, Danish, Italian and Polish). If there is any discrepancy between the versions, the version in the language of your country of residence prevails.
In case of material changes to the Privacy Statement, we will notify you about the changes. The most up-to-date version is always to be found on the website. This Privacy Statement was last changed on 18-08-2026.
